By submitting your phone number and/or email address through our website, intake forms, or in-person signup, you are providing express written consent to receive the following types of
communications from Hometown Paws:
SMS Text Messages May Include:
• Appointment confirmations, reminders, and scheduling updates
• Dog report cards and daily care updates
• Pack member announcements and community news
• Promotional offers, seasonal specials, and events
• Loyalty milestone notifications
• Important facility alerts or policy updates
Email Communications May Include:
• Welcome information and Pack Welcome Ritual onboarding details
• Pack Welcome Ritual overview — what to expect on your dog's first day
• Monthly newsletters from the pack
• Service announcements and new offerings
• Review requests and community updates
Message frequency: Varies based on your dog's schedule and our community calendar. You
can reasonably expect 2-6 messages per month.
Message and data rates may apply. Standard carrier rates apply for text messages.
3. HOW TO OPT IN
You may opt in through any of the following channels:
• Checking the opt-in box on our website contact or enrollment form
• Completing the SMS consent field during your dog's Pack Welcome Ritual intake process
• Texting a keyword to our designated business number (if applicable)
• Providing verbal or written consent in person at our facility
You must be 18 years of age or older to opt in. Consent to receive marketing messages is never
required as a condition of purchasing our services.
4. HOW TO OPT OUT
You are in control, always. You can stop receiving messages at any time using any of these
methods:
• Reply STOP to any text message to immediately unsubscribe from SMS
communications
• Reply HELP to any text message for assistance and contact information
• Email us directly at [Insert email] to request removal from all communications
• Call us at [Insert phone number] during business hours
When you opt out, you will receive one final confirmation text acknowledging your request. After
that, no further marketing messages will be sent. You may still receive non-marketing,
transactional messages related to your dog's active care (appointment confirmations, urgent
health updates) unless you specifically request all communication cease.
5. PRIVACY POLICY
Hometown Paws does not sell, share, rent, or trade your phone number or contact information
with any third party for their marketing purposes. Your information is used exclusively to
communicate with you about your dog and our services. Period.
We do not purchase contact lists. Every person in our system has opted in directly.
6. TRANSACTIONAL VS. PROMOTIONAL MESSAGES
Some messages we send are transactional in nature — meaning they relate directly to services
your dog is actively receiving. These include appointment confirmations, pickup and drop-off
reminders, and health-related alerts. These communications may continue even if you opt out of
marketing messages, as they are essential to your dog's care.
If you wish to opt out of ALL communication including transactional messages, please notify us
in writing and we will make the appropriate arrangements.
7. TIMING AND FREQUENCY
In compliance with the Telephone Consumer Protection Act (TCPA), we will never send text
messages before 8:00 AM or after 9:00 PM in your local time zone. We respect your time the
same way we respect your dog's routine.
8. CHANGES TO THESE TERMS
We may update these terms from time to time. When we do, we will notify you via text or email
and update the effective date at the top of this document. Continued use of our services after
notification constitutes acceptance of the updated terms.